We employ a five-step process to achieve the TCO Experts goals of assessing your serviced IT landscape and providing quality improvement recommendations with competitive alternative solutions.
Project Step 1 – Authorization
For each of your designated locations, TCO Experts obtains your current providers’ Customer Service Records, inventory, and billing information on your behalf and with your authorization.
Project Step 2 – Information Gathering
TCO Experts uses the billing information from the providers’ customer service records to compare and contrast against your invoices, searching for discrepancies. We then perform a thorough investigation into the real costs of your IT needs, establishing baselines. These baselines are used to validate market rates and calculate potential reductions to your current expenses.
Project Step 3 – Competitive Alternative Solutions
With the objectives of reducing costs and improving service quality, TCO Experts then solicits competitive quotes and/or alternative solutions for the various services required at each of your designated locations. We will also provide you with detailed overall cost/savings analysis documentation.
Project Step 4 – Implementation
Coordinate and oversee service installations and line/feature removals (as appropriate)
Monitor work to ensure timelines are met
Provide regular updates on the progress of the project through detailed reports
Prepare and submit project closeout documentation
Project Step 5 – Cost Savings Validation and Project Review
TCO Experts will conduct a validation of savings assessment via a complete, first invoice review of your new services. This assessment will compare your prior baseline costs with your new service billing, to validate the benefits for your organization.
Augmenting the process described above, TCO Experts also provides the following ongoing services:
Periodic billing reviews as requested, to continue to validate your savings and prevent errors
Continuous service reviews to ensure you receive the most favorable available services, pricing, terms, and conditions
Assistance with field requests for service additions, moves and changes, and monitoring of “disconnect orders” to ensure billing is discontinued
Trouble monitoring and management to ensure resolutions occur in a timely manner, and for escalations, handling the process so you don’t have to
TCO Experts is your trusted partner
TCO Experts is in the business of enhancing the technology and financial services our clients receive, while simultaneously lowering their operating costs. And we do this all without charging fees.